No to my money

<p>Today I went to Nedbank at Mall of Africa as I needed an early realise on my investment in order to pay for my three boys school transport. I spoke to the consultant who advised that she can only realise in case of death or medical emergency. I then requested to speak to the branch manager advised her that its a school transport so i dont have any documentation but the boys will not be able to go to school if i dont pay on Monday. She was not even willing to listen to me and told me about processes, I had my three boys with me and asked her so my boys wont go to school because of your processes and she said well there is nothing that she can do. What i dont get is that this is my money. The service at Nedbank has just been really dissatisfactory, they have no hearts and always hide behind "processes". No one cares about you, your children and well i guess in this case education. I want all my money from that bank and all my accounts closed, I will go look for a bank that still cares about people and doesnt hide behind processes when they dont want to assist. </p>