No sympathy and pathetic service.

My sister went to Carlton centre branch to apply for the student loan 3 weeks back and the consultant that was responsible for the application went on leave for 3 weeks. when my sister went on wednesday 11 february 2015 to ask for feedback the lady said that she was on leave and that Kagiso was the one who who was suppose to do the loan as she was on leave. She called on the 12/02/2015 that the were some documents outstanding, when she went back the following day she was not in the office and Kagiso who was suppose to help her just said the is nothing he can do. Pathetic services and they are cold and heartless, my sister is suppose to start on the 16 February 2015 and they promised her feedback on that same day that shes suppose to start at school.