No Support for Small Business owners

1) Trying to close an account On 3 sept I contacted my account manager and asked that I want to close my account. I was told that "Customer Services" does this and that I had to go in. On 23/09 I went to the branch and was told I should have made an appointment with my acc manager. On seeing the email: they said they will see what they can do. Eventually we left the branch being told the account is closed. On Saturday, I received a message saying the account is overdrawn and "they will send the payments back (which is funny as the account only has bank charges on) Anycase, status of account : not closed any more and now overdrawn

2) Update my bank package on my other business account. Contacted the same acc manager; who reply that the matter was noted. Was in the branch, was told she is "too busy" Emailed from customer services : no response. Left a message at the reception; no response.