No statements for a year

I complained about a problem with my Credit Card in January 2016, and was told I would be awarded 40000 Greenbacks for my troubles. I was impressed and wanted to invest them - Problems with the website, finally managed, but balance not right. Had not had a statement in a year, could not check Balance - tried online, failed miserably - lots of phone time spent with online help- no help at all, was told my Internet browser (Firefox, Google) are wrong, they see different things on their website to mine, is that my fault??? Then the screenshot I sent is too small - it was just the shot of the homepage! Promises of Account Statement to be emailed several times- never got anything, also could not revert to Postal services - they are more reliable than the online help! Sending out of statements is an automated service - why can anyone not press a button so that I get my statements??? Why a 2 day working period, and still nothing? I DID Not ask for a handwritten and personally delivered statement, just an E_MAILED COPY!!!