No staff can assist

Whent into the branch as i need to sell forex and i am told the guy that deals with it is not available right now i must wait for an hour i ask to speak to the manager than i am told the person is not available. I buzz the service relationship manager and nobody reaponds the same thing happend last year where i waited almost 2hours for service. The service at Nedbanks is becoming pathetic. Its becoming a dont care attitude in your branches and still now i have not exchanged my forex. Highly upset.