No services and unacceptable delayed respone

<p>Nebdank advised me via SMS that our business bankers where Elsa van Stden and Kefilwe.</p> <p>I also received another SMS advising that we qualify for a 30% discount on transfer fees. I than called Elsa on the 2nd of June 2016 and explained that we anted to sell our property to a trust as it generates income. I also explained that I was with ABSA private banking nd my wife with FNB private. I requested information in writting on what is required for a bond application, documentation, information and all other paperwork. I also emailed Elsa and she promissed feedback "soonest".</p> <p>On the 9th of June 2016 I called at around 15h00 to find out when we could expect the feedback. Elsa was not available, Kefilwe did not answer her phone and I was told the Manager, later "team manager" was out, so was the branch manager. This is alledgedly the norm for Fridays. They also do not give out cell numbers. I left messages for all of them.</p> <p>I finally received a call from Elsa on the 13th of June 2016 and she promissed me feedback. What I got in the email was 3 attachments with various forms, no explanations, nothing about moving all my business to Nedbank, nothing about moving my personal bank account to Nedbank, as was the requirement via our telephonic communication.</p> <p>I just wanted to close my account after this. Is Nedbank a bad bank or is the service levels bad, does the bank endorse such mediocre service?</p> <p> </p> <p> </p> <p> </p>