No Service recovery principles

I have been fighting for almost 2 years with Nedbank MFC to remove a vehicle which was fully paid up from my name on the bureau.I have been told over and over it's been escalated,however it still has not been done.I was then asked to provide my Experian report that shows it still appears which I did and still no change has been made.I have even spoken personally to Ngakane, M. (Mapaseka) • *** ,who promised to get this sorted and she would get back to me .the info as she requested was sent on the 23rd July 2025 .I have been sending emails upon emails been calling in and still no reply nor feedback from them ,had you not paid for the vehicle they know exactly how to get hold of you ,thus I financed my vehicle with Wesbank rather with Nedbank as their service has just regressed.