NO SERVICE OR FEEDBACK

Hi I was under debt review with a personal loan with Nedbank. I requested a settlement amount and Nedbank send me a letter with the outstanding balance. I resend a mail and request for a settlement amount and after a few days I received a letter. I was not happy with the settlement but I made the payment with the relevant references on the last letter. That was in November. I keep on asking by debt counsellor to please follow up but Nedbank does not deal directly with them. I received a registered letter through the post that my loan is terminated and handed over to collections. I phoned the debt review loans department no they cannot see why I need to speak to the loans division. after struggling I got a number and very furiously a guy by the name of Lerenzo assist me. Nedbank send me a letter with a different account and reference number to pay the money he has to transfer the money back to the correct account number and the they will send me a letter that I can proof to the court. This was 3 weeks ago and still after calls and mails to Lerenzo I sit with no letter. Comparing to FNB this is the worse treatment and services that you can get. My next step is the Onbutsm