NO SERVICE NEDBANK CROSSINGS NELSPRUIT YVETTE ELVES

Went to Nedbank Crossing Nelspruit to apply for my son ID on the April and received an sms in May notifying me that the ID is ready for collection.

I spoke to the manager Yvette Elves who informed me the ID would be ready for collection 1 July 2022, on arrival i was informed to collect on the 20th July, today i was yet again turned away stating its not at the branch, when i contacted Nedbank customer service, they advised that the ID is ready for collection at the Nelspruit crossing branch, please advise as to why i cant seem to collect the ID as they offered the service, why was i informed to collect the ID on numerous occasions, only to be told to find an alternative means of obtaining an ID by telling me to start the process from scratch at Home Affairs.

There is no complain about their service as they do not even offer that.

Is Nedbanks way of wasting our time