No service Nedbank

<p>I am extremely disappointed in the level of service I have received from Nedbank. I app**** for a loan over 2 weeks ago and I was given the impression that it has been approved. In the meantime I have entered into financial obligations which I need to honour this week in order to sort out my wedding arrangements. I am getting married in September and there are various payments that need to be made. However, last week Monday I received an email from Sabelo stating they are unable to process my application due to bank statements being missing. Please note that this was about a week after I gave Sabelo authorisation to get these statements directly from Standard bank. My complaint then went through to the complaints manager, Robin Van Niekerk, who advised, another 3 days after I logged the complaint, that Standard bank did not want to release my bank statements. I made arrangements with my work so that I could go to a branch and get the statements and I sent them through to Robin van Niekerk on Friday, 8 July. He confirmed receipt within a few minutes and I was told this matter will be sorted out urgently as it has been escalated. I emailed Robin on Monday morning requesting feedback and I only received a response on Tuesday afternoon stating that he is awaiting feedback. Feedback from whom? It is now Wednesday, 13th July and I have still not received any feedback. Please note that this application was initiated on the 27th of June - almost 3 weeks ago!</p>