No service - Nedback

On the 7th April 2018 we visited Nedbank at The Mall of Africa to open the newly introduced Stokvel account. We waited for over an hour before they could attend to us. After waiting for close to 2 hours, still no one could assist us. We were told to contact the call centre on Monday to enquire about the product and open the account. To add insult to injury, when we called on Monday they informed us that they do not open accounts electronically and that we should go back to the branch. I lodged a complaint via an email and within a day someone called to apologise and said he will get back to me to give me feedback. To this day, I'm still waiting for feedback from the Resolution Manager. I'm glad I do not have an account with Nedbank, if this is how they treat their potential clients, I'd rather we go to their competition.