no service guaranteed

I have opened an account on the 10th october 20156. Today marks a month ago that i have not received the card because they have soem sort of IT issues. I send almost 2 days trying to get this sorted and was tehn advise to open an new account this time a savings which will resolve the issue. However up untill now i have not received anything. I had confirmation that both accounts are pending. Im so frustarted with the bank and only to have used so much airtime phoning them daily. Then a stupid on saturday said that she was the only one at the Eersteriver branch, because the staff were all off and the one consultant that was suppose to work with her callled in sick.. How *********** that is for a business. I truly had it with Nedbank. MAKE THINGS HAPPEN,MAKES THINGS WORST..