NO SERVICE FROM NEDBANK HOME OWNERS PROTECTION

The water pipe leading to my geyser has now burst for the FOURTH time. I have been calling NEDBANK since last week - 30/07/2020 to speak to a claims manager. I call every day and ask for a manager to call me back. I ask for the request to be made URGENT as my water bill was already very high last month and is still running. To date I have received NO CALL. The service provider for the plumber who came to make the assessment - FOGI - they call me everyday - BUT NOT NEDBANK. I NEED A CLAIMS MANAGER FROM HOME OWNERS BOND PROTECTION TO PLEASE PLEASE CALL ME. TODAY 06/08/2020.