No service from Nedbank

I am very disappointed in Nedbank’s service.

After calling and speaking to three different people from three different departments about overdraft charges debited on my account on 1 July and 1 August — despite cancelling the facility in June 2025 — I was cut off while waiting on an answer as to why this has been occurring. I had already been on hold for a long time before this happened. And the agent does not even have he decency to call me back if it happened by mistake.

Secondly, I logged a ***** case on 31 May 2025 and have been calling the bank weekly for feedback. Initially, I was told the investigation would take 4 weeks, then later I was told 8 weeks. It is now about 10 weeks later, and I still have not received any feedback.

This is extremely frustrating and unacceptable for a bank of Nedbank’s size.