NO service from Nedbank

Went to Nedbank in the White River Square on the 05th March to submit an application for vehicle finance. Because the application was for financing through a private seller, I was told the application would not directly go to MFC, but rather to TransUnion for approval. I went to the branch again on the 14th March to follow up as I had not yet had a response, where the manager found that my application was not sent - it was still in the consultant's drawer. I was promised a response on Monday 16 March after the matter was taken up with the consultant and that action would be taken. I have still not heard anything, almost 3 weeks after the initial application. Unacceptable ! I am extremely disgusted with the level of service offered