NO SERVICE FROM HOMEOWNERS INSURANCE FOR OVER 1YR

My complaint with Nedbank dates back to November 2013 and TILL TO DATE no resolution in sight. I've complained on their website and via twitter but Nedbank and ALL their contractors are unhelpful and UTTERLY useless. I had a water leak on my property two years ago and it's taken Nedbank several months to FIRSTLY repair and since June last year and battling to get anywhere with their contractors and NO repair has commenced at my property. Assessors Pieter (cant remember his surname) and Ron Pearce has done EVERYTHING in their power in hopes my claim will disappear.. Here are my two claim numbers: C*** and C***... I'm hoping this time I'll get some resolve in this matter.