NO SERVICE for Nedbank Deceased ESTATE team

Item: Nedbank
Rating: 1
Author: Trushna H

Poor and non responsive service from Nedbank deceased estates department. I am trying to received certificate of balances in respect of my father who is passed and IT3bs. I have gone into branch where they could not help , then was requested to send an email to the nedbank deceased queries team. I have sent the email on the 30th September and still no response 22 days later. I have further sent an escalation email and still no response yet. I bank with nedbank for many years, but if this is the service when you die that your loved ones experience it is pathetic. There are no numbers you can call to speak to the team either and the call centre is unable to help as well and just ask you to send an email even though you are the executor on the estate with all the correct paperwork

Helpful (0)

Replies (2)

Trushna H's updateReviewer Update

22 Oct 2020, 15:59

Further to this , the deceased estate team does not respond to email relating to transfer of greenbacks of a deceased to the surviving spouse. The deceased paid for these greenbacks and the greenbacks should be transferable. Emails were also sent at the end of September and the call centre cannot help with no information being able to be provided. Bad service.... Bank has no accountability to get back to customers and a failing process when it comes to deceased estates

Trushna H's update22 Oct 2020, 15:59

Reviewer Update

Trushna H's updateReviewer Update

29 Oct 2020, 17:35

Kindly note this is not resolved, no one has contacted me at all

Trushna H's update29 Oct 2020, 17:35

Reviewer Update

Kindly note this is not resolved, no one has contacted me at all