No service delivery

<p>On 03/01/2017 I contacted Nedbank for a bond registration letter requested by WC government for my wife's housing allowance. I was told the letter was not on the sytem and it had to be requested and would take 2 working days. On 05/01/2017 when I had still not received the letter I contacted Nedbank again and was told told that the request would be escalated. Todat I have still not received the letter and the school opens on Monday which means my wife will have to take an unnessary day off work because of Nedbanks incompetence in emailing me a simple bond registration letter. What qualifications or experience do you need to a provide a simple bond registration letter which is probably on a template. How much more incmpetent can you get. As soon as I am able to move my bond, nedbank will be history.</p> <p>Ref: ********** .</p>