No service

I moved my accounts from Nedbank to Absa months ago as the Nedbank service was so bad. Unfortunately, my husband still has accounts with Nedbank. He needs to open a global account; we went to Nedbank Ferndale on Republic for information; apparently the only person to deal with this is off today. We drove to Cresta branch. The helpdesk agent didn’t know anything about consultants dealing with global accounts. There was a female employee sitting to the left of him reading a magazine, he turned to her and said ‘please help’ she shook her head and carried on reading. I’m speechless at the level of disinterest. I dealt with Absa for my account and on two occasions I was given outstanding service by two different people who knew exactly how these accounts work.