No service by Nedbank. Unauthorised deduction of money

NO SERVICE! WITHOUT AUTHORITY DEDUCTED MONEY FROM ACCOUNT I bought a data bundle on the Vodago app using my Nedbank debit card on 4 September 2025. The transaction was rejected by Vodaolgo, but Nedbank took the R149. I have submitted proof of rejection by Vodago and have been asking reimbur*****t since 4 September 2025 with no success. NedbNk expected me to sing a complaints form in which I have to approve that I will pay te costs involved to resolve the dispute, which I refused to do. I simply get NO support from Nedbank neither get the R149 paid back into my account.