No service at all

I have been to the Nedbank branch in Dainfern Square Fourways (26/10/2017) to have my Company busisness account online payment transfer increased . I signed the necessary paperwork and provided supporting doc's. I was told same day it will be sorted but a day later I'm still struggling no action from Nedbank while I have to pay my staff families are relying on me

I am disgusted with Nedbank. Can anyone higher up assist.