No service at all (2018 going to different bank)

I tried to increase my cash & transfer balance to be the same as my credit card balance, seems that the request for Nedbank staff is too complicated. Logged a case on 6/10/2017, phoned back on 9/10/2017 was told the case has been closed with no action taken, they couldn't give me a reason why. Logged another case on 9/10/2017 phoned back 10/10/2017 was told this case was also closed with no action taken, case was reopened was told they will action it on 10/10/2017 still, phoned 17:00 was told nothing happened on this case.

Very poor service, just imagine that something as simple as a button click on a computer is too difficult for nedbank staff too do. Will change bank this new year, Nedbank definately going down the drain never had this bad experience in my entire life, not even with Vodacom call centre and they are bad.

Case number: ********** 3 (useless btw, cause they will just close the case without giving a reason why, don't know why they issue a number in the first place).

Louis Marais