NO SERVICE and calls being marked as RESOLVED when not

I have been trying to close my account for the past month and that they can't even get right. That after my cards were destroyed due to me "NOT COLLECTING IT" during the lockdown, however, the information given to me via the call centre was incorrect and every time x 3 that I got to the bank - they were closed due to COVID 19. Why do I have to pay for service (that does not excist) and for that for bank accounts that I can't use as I dont have cards. I will NOT recommend this bank to anyone - comparing it to my FNB Business Bank and Standard Bank Personal Bank - I can only give Nedbank a 0 out of 10.