No service

An Estate account was opened, then, due to inactivity the account was frozen. I consulted with the local Nedbank Branch (Middelburg Mall), and they requested that a formal letter to be sent to request the dormancy hold to be uplifted. A letter was sent to the Middelburg Mall Branch on 1 March 2024. The Branch did everything in thei capacity to try to get this resolved. Today, 25 days later, the hold is still not uplifted, and I cannot proceed with the Estate due to the incompetant staff of the one or other compliance department. I really battle to understand this, as, I am a former employee of the Bank, and in my days thing never took so long to get resolved. And unfortunately there is also no consequences for employees not doing their job.