No service

On 24/8/2015 I requested a transfer of my greenbacks to my husbands greenbacks account with the ref no ***9 .I was told this will be done within 3 working days. Needless to say this was'nt done. When speaking to Chirusha on 2/9/2015 she promised me somebody will come back to me regarding this matter on the same day. On 3/9/2015 I once again had to phone to find out what is happening. Michelle told me the matter is with the relative department and I should get an sms sometime that my request has been executed??? Is it to much to ask that Nedbank just appoint some people with manners to come back to clients advising us why they failed to do what they are paid to do?