No service

In the process of changing bank accounts. So the debit order for mfc didnt go off my new account after sending the application. I made payment via eft. Instead the debit order was deducted from my old account. I have tried in vain 3weeks to have a refund . I have spoken to Bridgette, Jason, Fabian, Ashley in total have spent 55minutes on the phone each time being promised the query is resolved or I will phone you back.