No Service

I went to the Naledi Mall Branch in Vosloorus to get a card as the cards that I have ordered have not arrived and the lady I spoke to from the call centre says they were not ordered. Now the lady at that branch gave me a temporary card, she did not tell me anything about a swiping limit. Only limit I signed for was the withdrawal limit.

Unfortunately this came at a time where I needed my card the most as I was moving and had lots of purchases to make. I didnt struggle with my previous cards on swiping limit but with this card I did. Upon my 1st payment at Makro was declinedm; I called the call centre of which you hold for at least 10 minutes before getting any assistance and have to hold again coz they need to put you through to another department, once I got through the lady explained she can only increase it to R9900. the next day I tried to use the card knowing in mind that my limit is now 9900 but upon my 2nd transaction it declined of which i was nowhere near the set limit. I had to return stuff and run around like headless chicken as though I am taking chances with a card that has no money. I called through the call centre again and the guy increased the limit for me as requested but by then the damage was done. I dont understand why I had to keep calling the call centre on a daily basis to increase the limit, I dont know why my card has not been ordered(its been 3 weeks), as a result I have spent almost R200 on airtime calling and holding for the nedbank call centre.

I am livid with their service and will be closing all 4 accounts I have with Nedbank.