No service

I asked for assistance with restructuring of monthly payment in April i was asked to email all the outstanding documents i did so on 22 April 2015. I heard no communication since then I followed up on [Email Removed] on 14 May 2015 a Eugene Letswiti rep**** and said my query was sent to collections and a Fikile Madikgetla on *** is handling my query. I mailed her on the 15th waited for a reply i heard nothing I called on the 16th and today still no answer on ***. I find the service provided by your organisation appalling why does your client have to go through such terrible experience to get assistance from yourselves? Please can i have a senior person deal with my request thank you.