No SERVICE

I have opened a new account with Nedbank, and they went and opened in the incorrect surname, which I did not apply in (my ****en surname is the they used). They have then tried to deliver a card in the wrong surname which I sent back, they phoned me closed this account and then opened an account in the correct surname. Since then UTI has phoned me 6 times to again deliver my new card STILL in the incorrect surname??? I have spoken to hundreds of different consultants at Nedbank, al whom promised me to sort this out asap, and guess what, just received a call from UTI again, still incorrect surname???? First time Nedbank client, and don't think this is the bank I want anymore, please cancel this account. Useless to say the least.