No service

On 14 Feb I app**** for a loan at Nedbank on Internet that was approved (I am a new client) On 19 Feb I went to Montana branch with the documents, Miss Tshifhiwa Ratshikombo assisted me. The loan was pre-approved and she told me I would be notified in 48 hours. On 24 Feb I still had not be informed I contacted the branch and was told that she was on training. On friday 27 Feb I got told to change the amount and as she wont be working on sat 28 Feb she will leave me the documents to sign. Sat the 28 Feb I went to sign the document just to find out no document where left and no one else can assist me because she is the only consultant that works with loans applications. On Monday 29 Feb I phoned her again, twice the phone was put down into my ear on the third call i was informed that she is not a work. I still have not hear from Tshifhiwa Ratshikombo or Nedbank. This is very very poor service and a big waste of time. Her service is really poor. I wont do service with her again.