No Service

I have just recently had an issue with Nedbanks HON FEE system services that penalizes their clients for transactions thats not been processed in a timely manner between their system and that of their merchants. Be that as it may, I received a debit from my account with a description of OBO payment, which is totally undescriptive to a client, when i tried to sort out the matter by contacting the Nedbank branch, their system was offline as usual and they directed me to the contact center. i phoned the contact center and no one answered my call after putting me on hold for 10minutes, i contacted the Nedbank cape gate branch again and their system was still down. So i phoned the contact center again and asked the lady to please not putt me on hold again for 10 minutes, and all she rep**** was the same message ass the electronic system 'We are experiencing high call volumes'. I am totally disappointed at Nedbank services and i don't believe they provide the best service for financial administration and especially not for online transactions. All i want to know is where did the money go to that was deducted from my account, and they cant even give me that information. Weak bank system.