No sense of urgency

On 30 September I tried to withdraw cash from a Nedbank atm. My card was swallowed. I called the call center to inform of this and was told that there were two withdrawals of R1000 each on ,y account. I asked to consultant to put a hold on my account as those transactions were ********** and was advised that this has been done. The consultant also informed me that that there was a transaction pending of R2000 which I asked him to reverse but he said he could not do.

I went to a Nedbank branch near me to inform them of the matter and to request that the two pending amounts be reversed, but was told that since the amounts did not reflect on the statement, nothing could be done.

I was then informed on the 6 week turn around time to have the ***** on my account investigated. I am extremely disappointed in the service I have received from Nedbank regarding this matter as I have been a loyal client who acted immediately to avoid disappointed when my case was being dealt with. I was told on Sunday when I went into another branch, that my account had not been put on hold as I had requested on the day before.