No selution Unacceptable POOR SERVICE

I have reveived my credit vard a month ago. Within 2 weeks there were a hold on card due to fika. Branch confirmed fika done. Call cente nor branch support could resuld issue. Branch order new card on instruction of credit card division.call centre and branch support. On the 4th of Dec i received message new card is ready for collection. When i went in branch to collect. Same problem. I spent hours in nranch and that aftetnoon nranch called me and confirm problem solved. I went in the next day in my lunch time. The concultant help me tested card at atm and I done a deposit. This was the 6th. On the 7th when i try to use card to purchase it show declined and with second attemped blocked. I went back to branch this morning at 8h30 and spend my whole moning up to 12 when branch closed and problem not resolved yet. I cant use card. No masjine is accepting card not even in bank. The consultant at brach was on phone with vredit card division and call centre and branch support with no assistance. Now again I have been told to order new catd. 3 cards in a months time and nobody know who is this person who keep putting holds on my card. I am beginning to expect internal *****. I need this matter investigated and who this person is who responsable is. This is the worst services i have ever received. I have spend more time in Nedbank the past month and i amso frastrated with unedducated staff and poor service.