MS
Marius S

1 reviews | Active since Nov 2009

28 Jun 2025, 12:40

No security Protocol to protect new/unissued credit cards.

I have reported serious concerns regarding the lack of protocol to keep new credit card safe at Nedbank Centurion Mall. My request to have it escalated is ignored. Multiple stacks of new credit cards are left in unlocked drawer at “Card Collections” and in “Manager” office with unlocked (open) door and no occupant. I waited 45 minutes in which time nobody manned the “Card Collection” desk but 2 different Nedbank employees collected an envelelope from Card. Collections and one Nedbank employee from unlocked Manager’s office. When I asked why this is the case when somebody eventually assisted after extended time after 3 other people was waiting for card collection before I arrived - the response grom Nedbank employee was laughter.

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