No salary!!

I am very disappointed in Nedbank's global department. I had to phone them for the third time since yesterday because my husband's salary is not getting released. Apparently the first two operators did not even open a case. The lady did it now and gave me a reference number. This is the second month that this has happened. I can not call all the time and then hold on for 20 minutes at a time. It is costing me al lot of money. <br> <br> At the end of yet another business day and still no salary. Does this mean that I have to phone for a fourth time tomorrow?