NO RESPONSIBILTY TAKEN

Having sold my mothers home, we had to apply through the attorneys for the cancellation if the bond, and obtain originals of the title deeds of the property. We received an email from our attorney that we had to urgently sign a document because the bank had LOST the title deed. This was done on the same day, got my mother who is 82 and frail to sign and raced through to the attorney so as to make sure that no time was lost in the transfer of the property. Now two weeks later and the bank have still not submitted the Lost papers. This will now delay the transfer of the property by 1 and a half months at least. That's not the worst part, the retirement village that she is planning to buy into, will not let her move in until the unit is paid for in FULL. I am unable to speak to anyone at call centre of Nedbank as I am not the account holder.Yet if we owed them money for the insurance payments , they were happy to talk to me. Took my frail mother to Nedbank Tokai, so that we could speak to a call centre agent and that was also a waste of time. Why and how can the bank get away with this. WHAT will they do to help??? Nothing.