No responsibility at all Call center and Southgate Branch

<p>This morning I spend 30 mins requesting a archive back statement. I call your call center i get through to sitle how can not assist me and transfers me to someone to do authentication. I speak to this gentleman who states that he cannot assist due to the number on the system being incorrect now almost 4 years ago we went into the branch to change the number but Nedbank still has the 082760 number on the system which is current not helping me anything i request to speak to a team leader and&nbsp;*** tries to assist me, But due to him needing to follow his cif compliance he also doesn't want to assist and doesn't want to phone my mother on her number. My POA counts for nothing and i can go into a branch if i want to be assisted. How fair is that. All im requesting is a Archive statement for DEC 2016. which is needed by SARS. Is it the customers fault when staff make mistakes? Why cant the call center and the branches take responsibility for each other is this not one Nedbank instead i am informed that the call center cannot get involved into branch matters. Im making my standing clear i refuse to take my mother back into the branch for the branch not completing their duties and inconveniencing me and my mother</p>