No response when using online details

<p>Looks to me there is no other option these days as Hellopeter. I have house owner insurance with Nedbank. There is a lot damage due to rain storms, outside and inside. I asked them online where they give the option that they will contact me. Up to date, no phone call. Why, do they give that options, when they do not reply to customers. Every month i pay .....but when it comes to claims, they are soooo! relactant to respond. Poor service.</p>