No response to an overdraft request after 9 days

I app**** via my representative at the Claremont Branch in Cape Town for an overdraft (for the second time as the first one was declined and I was advise to submit the request again) on the 2nd of January. I was told last Friday already that the request had been approved and that the consultant was only waiting for a contract I need to sign prior to funds been made available. We are now going for 1 week where I haven't heard anything from nedabnk or the branch. every time I call, the consultant is busy. i am offered over and over again to leave a message. I wanted to buy an anniversary gift yesterday 10th Of January. now it's not so special anymore... I expect someone to sort this out for me ASAP.