No response since December 2019

Nedbank are changing their banking system on the 15 May 2020. I have been trying to get the Company internet banking system sorted out with them since December 2019. I have been into the bank twice, been on the phone to their SBS Assist centre three times. Email after email and I still have not received a response from them. They keep telling me the problem has been escalated. Well there is one week left before they change over to the new system and we won’t have internet banking access as they cannot seem to sort this issue out.

I am extremely frustrated and very disappointed in the lack of service I have received.