NO RESPONSE ON MY REFUND

Hello,

It is with great disappointment that I am sending this message. I am at wits end and not sure how to take this forward.

A brief summary of my situation:

I have a debit order, personal loan with Nedbank. My debit order date is the 28th of each month. The debit order went off 19/12/2023 and then went off again on 27/12/2023 -twice. I then called in to advise on the situation - this was 27/12/2023.

It was then advised that the extra debit orders would be reversed (this was by the collections department) and would take up to three business days.

Today would make it 5 business days and NO REFUNDS have been made.

I have called UPTEENTH times within this week and each time the call is disconnected, I never get a call back even after being promised by the agents.

I can also almost never get connected to the collections department.

This is absolutely disappointing, there is no regard to me as a client - it has gotten to the point where the funds are needed for my living expenses.

And it is sad to say that this is not the first time.

Please do advise as I WILL NOT be waiting any longer, I simply can't unfortunately - if the matter is not sorted today, I will have to take matters further.

This is my money, taken by the bank and now I have to wait for it to be refunded, it should not take this long, this is tantamount to *****ing.