No response on Home Loan app after ~5 weeks

My husband and I (first time buyers) submitted a Home Loan application to Nedbank on 7 September (2015). We submitted our application at the Nedbank branch on Main Road in Claremont, Cape Town.<br> <br> The sales consultant who assisted us, Ms. Cynthia Hatana, advised that we would have an initial response in 24 hours.<br> <br> 3 weeks later, our Offer to Purchase expired (Monday, 28 September) - no response from Nedbank.<br> 1 week later (Tuesday, 6 October), the extension on our Offer to Purchase also came and went - still no response from Nedbank. <br> <br> Today, 8 October, I waited until 4 pm to get a response from Lynne or Cynthia. Still nothing. I had to go ahead and accept the quote I got from FNB.<br> <br> According to Lynne, the bottleneck was our documentation - but I got responses from FNB, Absa and Standard Bank within a month. Sure, my case was not \very typical"(my husband is a Foreign National and I work for an overseas company - all in all I could only have gotten 50% of the purchase price). But all the other banks managed to get me a response in time.<br> <br> My documentation was not the problem. Due to someone's incompetence"