NO response on Help request to fix APO

Item: Nedbank
Rating: 1
Author: Neville M

I've grown so accustomed to having bad service from Nedbank over the years and it is depressing that there is no improvement on the services rendered,

My most recent issue has been the removal/deletion/failure of Automatic payment orders and attempts to get help have failed.

My previous interactions were on account consolidation and this was over a year ago. To date, this has also been ignored.

I am hoping someone from Nedbank reads this and assists where their current measures in place have failed.

Helpful (0)

Replies (1)

Neville M's updateReviewer Update

18 May 2022, 10:51

Just as expected .... no response from anyone from any management team .... 8 days later and i receive a response this morning as below .... such brevity and unprofessional to say the least;

" Then why aren't the debits happening?
And what about the questions around the app changes and notifications?
On Wed, 18 May 2022, 7:37 am Nedbank Contact Centre, <***> wrote:Good Morning,
I trust you're well.
Thank you for using our email facility.Kindly note that your debit order is still in place.
Shocking that such big company responds in this way ...

Nebank .... What is happening with your services .... goinf from bad to worse .....

Neville M's update18 May 2022, 10:51

Reviewer Update