No response on claim.

On the 19th on December 2014 our front wall collapsed due to a severe storm. On the 22nd of December I went to the Key West Branch to find out how to lay a claim. The person who assisted me said that the matter will be reported. On the 5th of January I went back, only to find out that that person was a student, and nothing has been reported. After the 5th I have made several attempts to lay a claim. I phoned *** on 3 separate occasions, and spoke to a M. Voges and a Asnata Matseba, who are both Nedbank consultants. By this time it was March already. Eventually, Nedbank sent out an Assessor, Mr. Oeshger. He looked at the wall, but needles to say, I haven't heard anything since. I have been with Nedbank for over 20 years. I took out the Nedbank insurance policy over 5 years ago, and never claimed until now. This has been pathetic service from Nedbank - from various departments. Next step will probably have to be with the Short term Insurance ombudsman.