No response on application

I app**** for a credit facility with this institution, I informed the consultant that I have funeral arrangements to make hence i am even taking up this facility. I told her i m driving down to KZN with the hope that processing would be done today, firstly there was a mistake and I was sent a section which was missed by their consultant. I call the call center and they say outstanding documents from consultant. The consultant says it the call center that is delaying. <br> <br> Death is really a bi*** because I would have had to deal with these people. I hope my alternative plan comes through before they process so that I can cancel the application and never has to deal with these people again.