No response, no assistance.. but always charging! Useless!!!!

Good day,

I am hereby writing as Nedbank, yet again fails to assist.

Firstly i would like to round up how much Nedbank charges for every ounce of "SERVICE"; but when a loyal client actually, desperately needs someone to pull their head out their **** - nothing, nada, ***** you can do to help.

So please, I am pleading here!

I have explained to numerous agents that I am stuck in Mozambique and have no access to my bank... Before I left S.A, I added my Mozambique number as an alternative... however, once again the system failed me by not using that numer for OTP.

I have lost my pin for the app and urgently need to make payments. I refuse to e-mail the other useless service of SOS as they require paperwork - again i would like to point out I am not able to do that. And I DID UPDATE MY NUMBER! Fix it please!!!

All I need is to reset my password!

I cannot understand how the bank is unable to assist me WITH MY OWN ACCOUNT! I get security purposes blah blah, but do not treat an honest person like a ********... then when I am unable to pay my credit card - will Nedbank own up to being utterly useless with service delivery ... then have the audacity to charge me for chatting to another USELSSS AGENT!

HOW DO YOU EVEN JUSTIFY THIS LACK OF RESPONSE???

My Mozambique number jas been sent twice already - read your mail!

Please let a real agent that is willing to do their job phone me asap in order for me to verify who I am and sort this out.

A prompt response is very necessary after ALL OF NEDBANK INCONVENIENCES!

Regards,

E. Martins.

Ps. I sent this same email twice and only getting automated response - maybe if you delivered better service you won't have such high email traffic!!!!!