No response Nedbank

I tried to open a Nedbank young professionals banking account. A lady came to my work place and made me sign a bunch of papers and said she would be my dedicated relationship banker. Its been 2 weeks now that I haven't been able to get a response from her about whether my application was successful or not. I called nedbank and they said I was and that I would soon receive an email but nothing yet. I've been receiving sms from nedbank about my Amex card and enote being activated etc etc. However I don't even know my own account number and soon I'll be in arrears with bank charges of an account I wasn't presented with yet. The worst is that my so called dedicated professional banker is so hard to reach or get a decent response from. So fed up of waiting