No response from the Branch

I called Nedbank several times to make a appoint with the consultant at Golden walk mall they promised to call me back still waiting ,I asked for my business account to be moved to the Lambton branch and they promised me again that a business consultant will be in touch with me still waiting I sent the business consultant at Lambton an email he didn't reply im really disappointed with the service im receiving at Nedbank as I changed banks this hoping that they provide better service but clearly not,i have to always call and follow up on my card and was promised I will be contacted and guided.

Im really thinking of changing banks again cause this is honestly unacceptable I want a valid response from Nedbank and be compensated for their bad service.