No response from Nedbank's Online Service . Appalling during Lockdown

Nedbank fails to respond to online queries via their secure messaging system and have stopped access to my bank account , without no notification .

On the 23 March 2020 I sent a secure message to Nedbank regarding an account and why the debit order was not line line with the outstanding balance . The Referance number is ***1 and I have yet to receive any response .

Furthermore my current Pay as you Go account has an invalid status and I try and access funds online . Not notification at all was sent to advise that the account was being blocked . Now that we are in Lockdown I tried to acces the account online and it keeps stating invalid status . I sent another secure message about this on the 30 March 2020 to inquire why the account is inaccessible . Ref No ***4 .

I do not have any confidence in Nedbank responding as they seem to ignore their online messaging system . This is during the Covid 19 Lockdown when we are supposed to remain at home yet the bank blocks an account for no reason and does not respond to online queries . Totally unacceptable service . The Bank sends fancy generic emails that they care but those are meaningless when put to the test . They do not attend to queries .