No response from Nedbank Private Wealth - cannot trace my money

I've been trying from the beginning of the month of April to start up a Nedbank online trading account. I've followed all procedures and a week before the end of the month I received an email from ********** that my account application was successful. I then transferred a test amount of funds to the value of R1000 as per the email instruction but it appears to have been a ********** email that I'd received as the funds cannot be traced at all, neither is the email address being attended to as I've received no response from nedbankprivatewealth about the whereabouts of my money. A week has now gone by with my requests being ignored.

I want to know where my money is, why I cannot trade and why there is no response from this email address!